What you need to know before setting up your New Account:
Parents first: When creating a new account, it is extremely important to enter the parent’s/adult’s information first. The first person on the account created will be the default payer/head of household and must be an adult. The primary email address entered into the p parent’s/adult’s account will be your username moving forward.
Username: Your username will always be your email address.
Password: Passwords need to be at least 8 characters in length and include at least 3 of the following: Capital letters, lowercase letters, numbers, and special characters. If you have forgotten your password, please select “forgot password” to reset it at any time or call Parks and Recreation office at (928)373-2500.
Emergency Contact: You are required to add one emergency contact to your account profile. Be prepared to enter the emergency contact’s first and last name, relationship to the person, phone number, and email address.
How to create MY Customer Account:
Before registering for any activities on our website, you must establish a Customer Account with a Login Name and Password. This is how you create an online registration account:
1) Click on the Request Account button.
2) Fill out the form for New Account Request completely, including all required fields,(Birth date, Gender, Email Address, etc.) and click submit. Please submit your request only once.
*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
4. That’s it! Now you’re ready to register for our great programs. Check out some of our upcoming events!
How many accounts should each family have?
We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established (see next question).
How do I add family members to my account?
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add family member during the enrollment process. This is done by clicking on the link Add Family Member which is located beside the Participant box.
How do I register for an Activity?
Once your account has been established, registration for Activities is easy:
1) Click the View Activities button on the registration home page.
2) Select the Activity that you would like to enroll into. Clicking the underlined name will show you a detailed Activity description.
3) Click the Add to My Cart button if you wish to register for the Activity.
4) Next, sign in to your online registration account by entering your Login Name information and Password. Proceed to checkout by clicking the Continue button. From this screen you may remove Activities from your cart or view more Activities and add them to your cart.
*Please Note: If more than one family member will be attending the Activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).
5) Confirm your Activity name, date and time, enrollee and price.
6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "13 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover and American Express. *Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display.
Please print a copy of your receipt for your records.
What is a Processing Fee?
A Processing Fee is is a small charge associated with online transactions. This fee typical for sales processed via the Internet and is charged by our software provider. The charge is based on the transaction subtotal amount.
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